1 - INTRODUCTION

This document (together with the documents mentioned in it) sets out the conditions governing the use of this website and the purchase of products on it (hereinafter, the "Conditions").

Please read these Terms and Conditions carefully before using this website. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions. If you do not agree to all of the Terms and Conditions, you should not use this website.

These Terms and Conditions may be modified. It is your responsibility to read them periodically, as the terms and conditions in force at the time of use of the website or conclusion of the Contract (as defined below) will be those applicable to you.

2 - OUR DATA

These general terms and conditions of purchase regulate the use of the website lesjuliettes.com (hereinafter “the website”) SORELLA BRANDS, SL hereinafter Les Juliettes, a commercial company, registered in the commercial register of Barcelona, ​​with tax identification number B10769990.

3 - YOUR DATA AND YOUR VISITS TO THIS WEBSITE

The personal information or data you provide to us will be processed in accordance with our Privacy Policy. By using this website, you consent to the processing of such information and data and declare that all information or data you provide is truthful and accurate.

4 - USE OF OUR WEBSITE

By using this website and/or placing orders through it, you agree to:

1.- Use this website only to make legally valid inquiries or orders.

2. Do not place any false or fraudulent orders. If we reasonably believe that an order of this nature has been placed, we are authorized to cancel it and inform the relevant authorities.

3. Provide us with your email address, postal address, and/or other contact information truthfully and accurately. You also consent to our use of this information to contact you if necessary (see our Privacy Statement).

4.- If you do not provide us with all the information we need, we will not be able to process your order.

5.- By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

5 - CELEBRATION OF THE CONTRACT

The information contained in these Terms and Conditions and the details on this website do not constitute an offer to sell, but rather an invitation to treat. No contract will exist between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and your account has already been charged, the full amount will be refunded.

To place an order, you must follow the online purchase procedure and confirm payment. After this, you will receive an email acknowledging receipt of your order (the "Order Confirmation"). Please note that this does not mean your order has been accepted, as it constitutes an offer from you to us to purchase one or more products. All orders are subject to our acceptance, which you will be notified of via an email confirming that the product is being shipped (the "Shipping Confirmation"). The contract for the purchase of a product between you and us (the "Contract") will only be formed when we send you the Shipping Confirmation. Only those products listed in the Shipping Confirmation will be subject to the Contract. We will not be obligated to supply any products that may have been ordered until we confirm their shipment in a Shipping Confirmation.

6 - PRODUCT AVAILABILITY

All product orders are subject to availability. If we experience supply difficulties or if items are out of stock, we reserve the right to offer you information about substitute products of equal or superior quality and value that you may order. If you do not wish to order these substitute products, we will refund any amount you may have paid.

7 - REFUSAL TO PROCESS AN ORDER

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content on it. Although we will make every effort to process all orders, exceptional circumstances may arise that require us to refuse to process an order after sending the Order Confirmation. Therefore, we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or any third party for removing any product from this website, regardless of whether that product has been sold or not, removing or altering any materials or content on the website, or for refusing to process an order after we have sent you the Order Confirmation.

8 - DELIVERY

Without prejudice to the provisions of Clause 7 above regarding product availability and unless extraordinary circumstances arise, we will endeavor to send the order consisting of the product(s) listed in each Shipping Confirmation within the specified delivery period or, if no delivery date is specified, within 15 days from the date of the Shipping Confirmation.

However, delays could occur for any of the following reasons:

• Sales periods and special discounts (example: Black Friday)
• Product customization.
• Specialized articles.
• Unforeseen circumstances.
• Delivery area.

If for any reason we are unable to meet the delivery date, we will inform you and give you the option of proceeding with the purchase by setting a new delivery date or cancelling the order for a full refund. Please note that we do not deliver on Saturdays or Sundays.

For the purposes of these Terms and Conditions, "delivery" shall be deemed to have taken place at the agreed delivery address and on the date agreed with the transport company, communicated via SMS and/or email.

Pre-sale:

• The estimated delivery time for items marked as "Pre-order" is approximately one month from the date of purchase. However, the specific estimated delivery time for each pre-order item will be detailed in its product description.
• We are not responsible for any delays. The customer may cancel the purchase at any time, in which case the order will be cancelled and the price of the undelivered item will be refunded.
• Items offered as "Pre-order" are products that are not in stock at the time of purchase. Therefore, the order will be shipped once the item becomes available.
• If you purchase a regular item and a pre-order item in the same order, both items will be shipped together when the pre-order item becomes available.

9 - IMPOSSIBILITY OF DELIVERY

For home deliveries: if after two attempts we are unable to deliver your order, we will inform you where your order is located and how to collect it. If you will not be at the delivery address at the agreed time, please contact us to arrange delivery on another day or contact the shipping company directly. You will have a maximum of 15 days from the Shipping Confirmation date to arrange delivery of your order to the address indicated at the time of purchase. If, after this period, you have not collected your order, we will assume that you wish to withdraw from the Contract and will consider it terminated. As a consequence of the termination of the Contract, we will refund the price paid for the products, less the applicable shipping and handling costs, as soon as possible and, in any case, within a maximum of 30 days from the date on which, in accordance with the provisions of this Clause, we consider the Contract terminated.

10 - TRANSFER OF RISK AND OWNERSHIP OF PRODUCTS

The risks associated with the products will be your responsibility from the moment of delivery.

You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or upon delivery (as defined in clause 9 above), whichever is later.

11 - PRICE AND PAYMENT

The price of each product will be as stated on our website at any given time, except in cases of obvious error. Although we strive to ensure that all prices displayed on the website are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and you will be fully refunded for any amounts paid.

We will not be obliged to supply any product to you at the incorrect lower price (even if we have sent you the Shipping Confirmation) if the pricing error is obvious and unambiguous and could reasonably have been recognized by you as an incorrect price.

Prices on this website include VAT, but exclude shipping costs, which will be added to the total amount due as outlined in our Shipping Guide.

Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.

Once you have finished shopping, all the items you wish to purchase will have been added to your basket, and the next step will be to process the order and make the payment.

You can pay with Visa, Mastercard and American Express cards, and with PayPal.

By authorizing the payment you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or credit card.

Credit cards will be subject to verification and authorization by the issuing entity, but if said entity does not authorize the payment, we will not be responsible for any delay or failure to deliver and we will not be able to formalize any Contract with you.

12 - EXCHANGE/RETURN POLICY

12.1 - LEGAL RIGHT TO WITHDRAW FROM THE PURCHASE

Under applicable regulations, if you are contracting as a consumer, you may withdraw from the Contract (except where the subject matter of the Contract is any of the products for which the right of withdrawal is excluded in Clause 12.2) at any time within 15 working days from the date of delivery of your order.

In this case, you will be refunded the price paid for such products. You will be responsible for the direct costs of returning the product if you do not return it using one of the free methods mentioned in this Agreement.

You may prove the exercise of the right of withdrawal in any legally admissible form, and in any case, said right will be considered validly exercised by returning the products.

This provision does not affect other rights recognized to the consumer by current legislation.

12.2 - CONTRACTUAL RIGHT OF WITHDRAWAL

In addition to the legally recognized right of withdrawal for consumers and users mentioned in Clause 12.1 above, we grant you a period of 30 days from the date of receipt of your order to return products (except for those mentioned in Clause 12.3 below, for which the right of withdrawal is excluded).

This policy does not apply to gift cards, the value of which will not be refunded under any circumstances. Gift cards do not have an expiration date.

In the event of a return, you will be refunded the price paid for the returned products. You will be responsible for the direct costs of returning the product if you do not return it using one of the free methods mentioned in this Agreement. You must exercise your right of withdrawal by returning the products.

No exchanges or returns are accepted for custom-made or altered items.


12.3 - COMMON PROVISIONS

Your right to withdraw from the Contract applies only to products returned in the same condition in which you received them, with all tags attached and in perfect condition. Please return the item using or including its original packaging. You must also include all product instructions, documents, and packaging materials. No refund will be issued if the product has been used beyond simply opening it or if it has been damaged in any way, so please handle the products with care while they are in your possession. It is very important that the protective plastic covering the sole of the shoe is intact for the return.

Footwear products must be returned including the box and cloth bag. If the shoe box was used as a shipping box and is damaged as a result, the cost of the box will be deducted from the refund. The protective plastic on the soles of the shoes must be in perfect condition for the product to be returned.

All returns from within mainland Spain (excluding the Canary Islands, Ceuta, and Melilla) must be collected by our shipping agency. The customer is responsible for the return shipping costs. For returns to the Canary Islands, Ceuta, and Melilla, if the courier delivers the package and requests payment, this amount will be deducted from the refund.

The first exchange with home collection is FREE (mainland Spain). The cost of the first exchange for the Balearic Islands is €10. Returns with home collection, as well as second and subsequent exchanges, cost €4.50 per package, with a maximum of 4 items. An additional €1 will be charged for each extra item included in the package (mainland Spain).

The cost for returns from the Balearic Islands is €14.50 per package, with a maximum of 4 items. An additional €1 will be charged for each extra item included in the package. For the Canary Islands, Ceuta, and Melilla, the return shipping costs are the responsibility of the customer. If the courier delivering the package requests any payment, this will be deducted from the refund amount.

You can make returns using one of the following methods:

Returns via courier: You must complete the online exchange or return form or send an email to julieta@lesjuliettes.com. Pack the items to be returned in a well-sealed box in good condition. The courier will collect the package from the address provided. As we cannot guarantee the courier's delivery window, it is important to request collection from a location where the package can be delivered at any time of day.

After examining the item, we will inform you whether you are entitled to a refund. The refund will be processed as soon as possible and, in any case, within 30 days of the date we receive the item(s) at our warehouse. The refund will always be issued to the same payment method you used for the purchase.

You will receive the refund via the same payment method used for your purchase within an estimated maximum of 15 days from confirmation of the return acceptance, depending on your bank.

If you have any questions, you can contact us at julieta@lesjuliettes.com

12.4 - REFUNDS IN THE CANARY ISLANDS, BALEARIC ISLANDS, CEUTA AND MELILLA AND INTERNATIONAL

If you wish to return a product that was delivered to the Canary Islands, Ceuta, Melilla, or outside of Spain, you must ship it back at your own expense. If the courier delivering the package requests any payment, this will be deducted from your refund.

12.5 - RETURNS OF DEFECTIVE PRODUCTS

In cases where you believe that the product does not conform to the terms of the Contract at the time of delivery, you must contact us immediately at julieta@lesjuliettes.com indicating the product details and the damage it has suffered, and we will advise you on how to proceed.

You can return the product by handing it over to a courier we will send at your home.

We will carefully examine the returned product and notify you by email within a reasonable timeframe whether a refund or replacement is applicable. The refund or replacement will be processed as soon as possible and, in any case, within 30 days of the date we send you an email confirming that the refund or replacement of the non-conforming item is approved.

The full amount paid for any products returned due to a defect or fault, where such a defect or fault actually exists, will be refunded, including the original delivery charges. The refund will be issued to the same payment method used for the original purchase.

Rights recognized by current legislation remain unaffected.

13 - LIABILITY AND EXEMPTION FROM LIABILITY

Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of that product.

Notwithstanding the foregoing, our liability is not excluded or limited in the following cases:

• In case of death or personal injury caused by our negligence.
• In case of fraud or fraudulent misrepresentation.
• In any matter in which it would be illegal or unlawful for us to exclude, limit, or attempt to exclude or limit our liability.

Without prejudice to the foregoing paragraph and to the extent permitted by law, and unless otherwise provided in these Terms, we will not accept any liability for the following losses, regardless of their origin:

1. Loss of income or sales.

2. Loss of business.

3. Loss of profits or loss of contracts.

4. Loss of expected savings.

5.- Data loss.

6. Loss of management time or office hours.

Due to the open nature of this website and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless expressly stated otherwise herein.

All product descriptions, information, and materials on this website are provided "as is" and without any express or implied warranties.

To the extent permitted by law, we exclude all warranties, except those that cannot be lawfully excluded in relation to consumers and users.

The provisions of this clause will not affect your statutory rights as a consumer and user, nor your right to withdraw from the Contract.

14 - INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademarks, garment designs, and other intellectual property rights in the materials or content provided as part of this website belong to us or our licensors at all times. You may use such material only as expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to copy information about your order details or contact information.

15 - VIRUSES, HACKING AND OTHER CYBERATTACKS

You must not misuse this website by knowingly introducing viruses, Trojans, worms, logic bombs, or any other technologically harmful or damaging programs or material. You must not attempt to gain unauthorized access to this website, the server on which it is hosted, or any server, computer, or database connected with our website.

You agree not to attack this website through a denial-of-service attack or a distributed denial-of-service attack.

Failure to comply with this clause may result in criminal penalties as defined by applicable law. We will report any such violations to the relevant authorities and cooperate with them to identify the perpetrator. Furthermore, in the event of a breach of this clause, your authorization to use this website will be immediately revoked.

We will not be liable for any damage or loss resulting from a denial-of-service attack, virus, or any other technologically harmful or damaging program or material that may affect your computer, IT equipment, data, or materials as a result of using this website or downloading content from it or from websites to which it redirects.

16 - LINKS FROM OUR WEBSITE

If our website contains links to other websites and third-party materials, these links are provided for informational purposes only, and we have no control over the content of those websites or materials. Therefore, we accept no responsibility for any damage or loss arising from their use.

17 - WRITTEN COMMUNICATIONS

Applicable regulations require that some of the information or communications we send you be in writing. By using this website, you agree that most of our communications with you will be electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you consent to the use of this electronic means of communication and acknowledge that all contracts, notices, information, and other communications that we send you electronically satisfy the legal requirement that such communications be in writing. This condition will not affect your statutory rights.

18 - VERBAL COMMUNICATIONS (via telephone)

It is possible that the information or communications we provide to you may be given verbally (by telephone). As a general rule, this information will always be backed up and consistent with the information provided on this website and in these Terms and Conditions, and we will endeavor to keep a written record of verbal communications whenever possible.

Should an alleged exchange not be transcribed, it will be considered a human error and will not give rise to any future claims or compensation to the extent legally permitted. This condition will not affect your statutory rights.

19 - NOTIFICATIONS

Notifications you send to us must be sent by email to julieta@lesjuliettes.com. In accordance with the provisions of the preceding clauses and unless otherwise stipulated, we may send communications to you either by email or to the telephone number you provided when placing an order.

Notifications will be deemed to have been received and correctly made when it can be proven that the email address and telephone number correspond to the data specified by the recipient.

20 - ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Contract is binding on both you and us, as well as on our respective successors, assigns and legal representatives.

You may not assign, transfer, encumber or otherwise dispose of a Contract or any of your rights or obligations under it without our prior written consent.

We may assign, transfer, encumber, subcontract, or otherwise dispose of a Contract or any of our rights or obligations under it at any time during the term of the Contract. For the avoidance of doubt, such assignment, transfer, encumbrance, or other disposal will not affect your statutory rights as a consumer or otherwise nullify, reduce, or limit any express or implied warranties we may have given you.

21 - EVENTS OUTSIDE OUR CONTROL

We will not be liable for any failure or delay in performing any of our obligations under a Contract that is caused by events beyond our reasonable control ("Force Majeure Event").

Force Majeure Events shall include any act, event, failure to act, omission, or accident beyond our reasonable control, including but not limited to the following:

• Strikes, lockouts or other protest measures.
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared) or threat or preparation for war.
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
• Inability to use trains, ships, airplanes, motor transport or other means of transport, public or private.
• Inability to use public or private telecommunications systems.
• Acts, decrees, legislation, regulations or restrictions of any government or public authority.
• Strikes, failures or accidents in maritime or river transport, postal or any other type of transport.

Our obligations under the Contracts will be suspended for the duration of the Force Majeure Event, and we will be granted an extension of time to perform such obligations as is necessary. We will use all reasonable endeavors to bring the Force Majeure Event to an end or to find a solution that allows us to perform our obligations under the Contract despite the Force Majeure Event.

22 - RESIGNATION

Our failure to require strict compliance by you with any of the obligations assumed by you under a Contract or these Terms and Conditions, or our failure to exercise any rights or remedies available to us under such Contract or these Terms and Conditions, shall not constitute a waiver or limitation of such rights or remedies, nor shall it relieve you from complying with such obligations.

No waiver by us of any specific right or remedy shall constitute a waiver of any other rights or remedies arising from the Contract or the Terms.

No waiver by us of any of these Terms or of any rights or remedies arising from the Contract will be effective unless it is expressly stated to be a waiver and is made in writing and communicated to you in accordance with the Notices section above.

23 - PARTIAL NULLITY

If any of these Terms and Conditions or any provision of a Contract are declared null and void by a final decision of a competent authority, the remaining terms and conditions will remain in force, unaffected by such declaration of nullity.

24 - COMPLETE AGREEMENT

These Terms and Conditions and any documents expressly referred to herein constitute the entire agreement between you and us relating to the subject matter of the Contract and supersede any prior covenants, agreements or promises between you and us, whether oral or written.

You and we acknowledge that we have entered into this Contract without relying on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two of us prior to this Contract, except as expressly stated in these Terms and Conditions.

Neither you nor we will have any recourse against any inaccurate statement made by the other party, whether oral or written, prior to the date of the Contract (unless such inaccurate statement was made fraudulently) and the only recourse available to the other party will be for breach of contract in accordance with the provisions of these Terms.

25 - OUR RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Terms at any time.

You will be subject to the policies and Terms in force at the time you use this website or place each order, unless we are required by law or governmental decision to make retroactive changes to those policies, Terms or Privacy Statement, in which case, any changes will also affect orders you have previously placed.

26 - APPLICABLE LAW AND JURISDICTION

The use of our website and contracts for the purchase of products through this website will be governed by Spanish law.

Any dispute arising out of or relating to the use of the website or to these contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect the rights that current legislation grants you as such.

27 - RESPONSIBILITY

Les Juliettes makes every effort to provide you with accurate, complete, and up-to-date product information. However, the color of the products displayed on the website may vary depending on the characteristics of the customer's device. For this reason, Les Juliettes reserves the right to correct product images when necessary.

Les Juliettes will not be responsible for any errors that may occur in the delivery of products if you have not correctly completed the purchase form available on the website. If there is any issue with the delivery of the products, Les Juliettes will inform the customer as soon as it becomes aware of it.

The risk of loss or damage to the products will be transferred to the customer from the moment they have been made available to them and, in the case of their return, will continue to be your responsibility until they are delivered to Les Juliettes.

28 - LEATHER GOODS

Any imperfection present in our leather goods is a characteristic of the leather and is not considered a defect.

28 - SOCIAL NETWORKS

Les Juliettes maintains profiles on social media (Facebook, LinkedIn, and Instagram) to share information about its products and company updates. If you follow any of Les Juliettes' social media profiles, you must respect and comply with the terms and conditions of that social network.

Les Juliettes can perform the following acts:

• Access public user profile information.
• Send individual messages through social network channels when permitted.
• Update the profile status that will be displayed on the user's profile.

We can run contests, promotions and raffles through our social media channels.

29. Advertising

Les Juliettes may include advertising or sponsorships from third parties on the website. Advertisers and sponsors are solely responsible for ensuring that the material submitted for inclusion on the website fully complies with the law.

Les Juliettes will not be responsible for any errors, inaccuracies and/or irregularities that may be included in advertising or sponsor content, nor for breaches of current regulations.

30. Language

The general terms and conditions of contract are written in Spanish and the Spanish version will always prevail.

31. Applicable law and jurisdiction

These general terms and conditions shall be governed by and construed in accordance with Spanish law. Likewise, in the event of any dispute or disagreement regarding the interpretation and/or application of these general terms and conditions, the competent courts shall be those determined by the applicable regulations concerning jurisdiction in consumer and user matters.

32. Contact us

If you would like to send us your comments about our website, questions, complaints or any other matter, you can do so by email to julieta@lesjuliettes.com, or through the contact section of the website.

You can find more information in the Frequently Asked Questions .

Updated: October 2023