Returns & Exchanges
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it; unused, with tags and in its original packaging. It is very important that the protective plastic that covers the sole of the shoe is intact for its return. You will also need the receipt or proof of purchase.
To start the return process, we need to know the reason for it. We would appreciate it if you could contact us by sending an email along with the receipt or proof of purchase to the following address: julieta@lesjuliettes.com .
Once your request is received, we will provide you with a return shipping label along with detailed instructions on how and where to send the package. This procedure is essential to carry out the return of the item.
Damage and problems
Upon receiving your package, we recommend that you inspect it carefully. In case the item is defective, damaged or if you have received the wrong product, please contact us immediately. This will allow us to evaluate the situation and find the best solution.
In the case of sale items or gift cards, the return process will be carried out using a voucher or voucher for the same value that was initially used.
Exchanges
If you have received your shoes and the size is not correct, please send us an email to the following address and we will help you process the exchange: julieta@lesjuliettes.com
Remember that if the package is sent to the European Union, you have the right to cancel or return your order within 3 days.
As noted above, the item must be in the same condition as you received it other than being unused, with tags and in its original packaging. It is very important that the protective plastic that covers the sole of the shoe is intact for its return.
You will also need the receipt or proof of purchase.
Refunds
Once we have received and evaluated your package, we will inform you whether or not the refund is approved. If approved, the refund will be automatically made through your original payment method within 10 business days. Please note that your bank or credit card company may require some time to process and post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not yet received your refund, we invite you to contact us at julieta@lesjuliettes.com .