We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be in the same condition in which you received it; unused, with tags and in its original packaging. It is very important that the protective plastic that covers the sole of the shoe is intact for its return. You will also need the receipt or proof of purchase.
Damage and problems
Upon receiving your package, we recommend that you inspect it carefully. In case the item is defective, damaged or if you have received the wrong product, please contact us immediately. This will allow us to evaluate the situation and find the best solution.
If you have received your shoes and the size is not correct, please send us an email to the following address and we will help you process the exchange: firstname.lastname@example.org
Remember that if the package is sent to the European Union, you have the right to cancel or return your order within 3 days.
As noted above, the item must be in the same condition as you received it other than being unused, with tags and in its original packaging. It is very important that the protective plastic that covers the sole of the shoe is intact for its return.
You will also need the receipt or proof of purchase.
Once we have received and evaluated your package, we will inform you whether or not the refund is approved. If approved, the refund will be automatically made through your original payment method within 10 business days. Please note that your bank or credit card company may require some time to process and post the refund to your account.